You have a culture problem

Culture Problem

You have a culture problem.

That’s a bold statement. I can back it up!

Mary Nash, a Little Rock attorney, declares quite firmly in her advertisements that, “If you have a dollar and two relatives, you need to plan your estate!” As I watched her on TV this week, it hit me that the same is right about company culture. If you have two employees, you need a culture plan.

Psychologist Nathaniel Branden says, “The first step toward change is awareness.”

One of my investment companies took the time this week to review our employee handbook. It became quickly clear we had fallen out of alignment with the words on the page since our last review. Now we are faced with a decision. Either change our culture or change the handbook. Since I feel strongly about the words in the book and my employees feel strongly about their position, this will be interesting.

At,  one of the tools we offer our clients is a cultural analysis. We can testify that every company leader who has used our study has found opportunities to improve alignment in their company culture. The degree of consensus (or more to the point – lack of consensus) about the simplest components of daily business is shocking.

Harvard Business Review, speaking about company culture in an article entitled “The Culture Factor,” submits “The first and most important step leaders can take to maximize its value and minimize its risks is to become fully aware of how it works.” Never has this been truer than in 2020 as we face mounting concerns about cultural bias.

ISSAC:CULTURE has found culture-related opportunities for every company we have tested – giving us the confidence to declare that you have a culture problem, and ISSAC:CULTURE is the first step toward solving it.

Want to know more?  Download additional info here.

By Alese Stroud


Walking a Tight Rope

Keep Your Balance

We are all having a hard time keeping our businesses balanced during this COVID crisis. Even the best managed businesses are giving high percentages of their focus to work from home strategies, funding sources and thinking about how to be responsive in a caring way to their customers who are also deeply impacted.

What happens to an organization when all the focus shifts suddenly?  Think about walking a tight rope. Without a balance bar.  On a windy day.  Hundreds of feet off the ground. Is your heart rate up?  Mine certainly is!  That’s exactly where our companies are now.

How do we get back in balance?  We need a balance bar.  We need someone to turn off the gusty wind.  And, we need a safety net.  How do you make that happen for your company?

The conversation starts by thinking about what elements of your company are being neglected at the moment.  For each one, is that OK?  How much longer can that element go without attention?

Mature, well documented processes executed by well-trained employees are likely to continue working reasonably well during stressful times.  Company practices that are undocumented, unmeasured and/or untrained probably need a bit of attention at the moment – especially if they have been neglected while we were all doing our EIDL / PPP applications and figuring out how to do meetings by ZOOM.

At ISSAC.AI, we recommend using our ISSAC:LITE modules to do a quick review with your executive leadership team to see which practices are well managed at the moment and which may be in the undocumented, unmeasured, untrained category.

Wishing you newfound balance and great success!